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Complaints Policy

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  2. Complaints Policy

The St Vincent de Paul Society is committed to providing a quality service for its clients and working in an open and accountable way that builds the trust and respect of all our stakeholders.

One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients and stakeholders, and in particular by responding positively to complaints, and by putting mistakes right. In the first instance, if you are unable to resolve the issue informally, you should write to SVP National Office who will direct your complaint to the appropriate place. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.  You can expect your complaint to be acknowledged within 5 working days of receipt. You should get a response and an explanation within 20 working days. 

Please send your complaint to: SVP National Office, Romero House, 55 Westminster Bridge Road, London SE1 7JB or E-mail to matthews@svp.org.uk

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SVP England & Wales National Office

St Vincent de Paul Society

Romero House

55 Westminster Bridge Road

London

SE1 7JB

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Our official SVP gift certificates are available to order with each alternative gift purchased, at no additional cost.

The gift certificate confirms the details of your alternative gift and has a blank space for you to write the recipients name.

Would you like a gift certificate? (Note: this certificate will not be posted until 8th Jan 2021 due to office closures over the Christmas Period)

Please note, this item will not be back in stock until the 13th November. These items and the remainder of your order will be despatched shortly after this date.

Would you like to continue, and add this item to your cart?

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